Question 1

HOW TO REQUEST QUOTATION / MORE INFOS

Accepted Answer

TO REQUEST QUOTATION PLEASE EMAIL US THE PRODUCT CODE / IMAGE'S REFERENCE / PRODUCT NAME  OF THE PRODUCT YOU INTERESTED TO OUR EMAIL OR CONTACT US THRU SMS / WHATAPPS / PHONE CALL TO GET CLEARER. CUSTOMER MAY ALSO VISIT OUR SHOWROOM TO VIEW SAMPLES AND TO HAVE BETTER DISCUSSION.

NOTE: PLEASE GIVE US A CALL TO INFORM OR SMS US ABOUT THE INQUIRY YOU SENT, THIS IS TO INSURE THAT WE 100% RECEIVED YOU EMAIL. IN SOME CASE YOUR EMAIL ARE TRANSFER TO SPAM MAIL AND THAT RESULT US UNABLE TO REPLY U IN A SHORT TIME.

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Question 2

DESIGN / PRINTING WORKING DAYS

Accepted Answer

Our design team works closely with our clients to produce the most effective means of communicating their message, bringing a high level of visual creativity to all projects. We are particularly adept at working with existing design and branding guidelines of our clients' corporate's identity system.
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DESIGN CHARGES IS BASE ON:
Amount of images Manipulation / Editing
Amount of fonts  Manipulation / Editing
Complication of the branding project
Concept and Idea Execution
Delivery time

DESIGN WORKING DAYS IS BASE ON:
The difficultly of the ideas and concept execution.
Amount of materials provided by both designer and customer exp: pictures, write-ups / pages etc
Time of changes and amendments.

NOTE TO OUR BELOVED CUSTOMER:
Please include as much detail as possible. This should include size, the purpose of the design, who your target audience is and attachments of or links to any examples you already like.
Essential inclusions: Logos, images, copy, and brand guidelines if you have them. How do you need to receive the final artwork (Ai illustrator, photoshop, PDF, JPEG etc)

Question 3

DESIGN SUBMISSION / ​​UPLOAD FILE INSTRUCTION

Accepted Answer

​Thank you for choosing Up & Down Event. Please read our printing guidelines carefully to ensure that your graphics are setup and submitted correctly and that enough time is allotted to meet the needs of your schedule.

Design Artwork Submission Process: 
Once you place your order, the recommended file upload website will be emailed within 1 business day for your notification. Note: If the files are under 20MB you can email them to upndown.inquiry@gmail.com.
Please notify us by call us regard the file name, date and time the graphics were uploaded in order for us to review and proof your graphics. You must also always include your company name and/or PI number so that we can match your graphics with your order. We cannot review or proof your graphics until your order is officially placed.
Within 2-3 business days we will review your graphics and provide you with an e-proof via email. Unfortunately, we cannot provide immediate feedback if there are any issues with your designed graphics. However, if you follow our graphic submission guidelines, your proofing process should have no issues or delays.
Once you approve your proofs via email, your graphic product will ship according to the lead time listed on the Help page under "Availability". Rush printing is available, however, sometimes due to the print schedule, rush printing will require a rush fee. Please do contact us to clear all details once you’ve decided to order.

Question 4

DELIVERY CHARGES

Accepted Answer

​HOW DO WE CHARGE?
Shipping fees is base on the amount of weight, sizes / volumetric from the order and distance of the delivery location. We only able to finalize the shipping fees after our customer provide the confirmation of the total items that going to be order.

Volumetric Rate Calculation: Height x Width x Length = KG

DOMESTIC / LOCAL SHIPPING
Payment: We accept 100% full payment from Local Bank such as Maybank, CIMB, Public etc.
Shipping Company: We use GDex, Skynet, Citylink and others subject to customer's request and choose the best rate to cater them.
Terms & Conditions: We will insure the safety of the packaging but NOT be responsible for any delay / damage delivery by the courier company - So far our delivery service is safely reach to our customer's doorstep :)​

INTERNATIONAL SHIPPING
Payment: We accept 100% full payment from Paypal or Teletransfer TT  for international order.
Shipping Company: We use DHL, UPS express, Kangaroo Normal Air / Sea subject to customer's request and choose the best rate to cater them.
Terms & Conditions: We will NOT be responsible for any delay / damage during delivery including customs checking, strike ETC. Customer is responsible for custom tariff duties solely as well.

Question 5

PAPER SIZES MEASUREMENT REFERENCE

Accepted Answer

Many paper size standards conventions have existed at different times and in different countries. Today there is one widespread international ISO standard (including A4, B3, C4, etc.) and a localised standard used in North America (including letter, legal, ledger, etc.). The paper sizes affect writing paper, stationery, cards, and some printed documents. The standards also have related sizes for envelopes. ​

When purchasing notice boards, if the sizes are quoted in 'A' sizes then this is the visible area for the poster and the frame width will need to be added to all four sides to give the overall size.

Question 6

ALERT OF COLORS, SOFTWARE FORMAT AND CUTTING SIZE

Accepted Answer

In any of below's step is not followed properly, there will be results of project's delay, poor printing quality and time of delivery.

1. Convert all fonts to Create Outlines (in the case of vector files) or flatten (for raster files).
2. Select up to four PMS ink colors (applies to screen fabric printing only).
3. No gradients or half tones (applies to screen printing and quick print/heat transfer only).
4. Raster files should be at 300 pixels per inch for best quality (applies to full color printing only).
5. Maximum image size: To preserve the Best quality of the final print out

Compatible vector file format. Acceptable formats include: Adobe Photoshop / Illustrator (.AI .PSD or .EPS format)